Social Service Supervisor II in Washington, DC at Public Consulting Group

Date Posted: 9/8/2020

Job Snapshot

Job Description


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at

Want to help Others?

Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. PCG Public Partnerships seeks consultants (also known as Support Brokers) to provide supports brokerage under contract with the New Jersey Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities include: providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided.

                    Click here ---> 'What We Do'

                    Click here ---> 'A True Mission-Driven Culture'



  • Effectively supervise and mentor members of the support brokerage team.
  • Fulfill roles of Lead Supports Broker as needed.
  • Fulfills roles of Supports Broker Supervisor 1 as needed.
  • Facilitate and attend stakeholder outreach, training and marketing events in communities served by PCG Public Partnerships.
  • Document and report all participant/representative complaints regarding PCG Public Partnerships services using required reporting processes and systems.
  • Report and appropriately follow up on allegations or reports of suspected fraud, abuse, neglect, and exploitation.
  • Maintain documentation of services provided in accordance with applicable policies and procedures.
  • Assess staff knowledge, skills, and abilities relative to operational requirements.
  • Provide subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Supports Brokers.
  • Develop training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance. Deliver trainings to staff on a regular and ongoing basis.
  • Demonstrate initiative and active participation in program development, special projects and Information and Assistance Operations at-large.
  • Provide supervisory leadership, mentorship and training to new and existing Brokers, spearheading professional and workforce development within the Information & Assistance
  • Co-author or otherwise contribute to development of new policies, procedures, training materials and other resources designed to facilitate successful self-direction of services and best practice support brokerage.
  • Respond to escalated state program office, Supports Broker, Participant and other stakeholder inquiries, complaints and grievances
  • Coordinate and perform quality management, including internal audits and other quality control activities.
  • Handle and process all documents, files and Participant information in accordance with HIPAA guidelines and requirements.
  • Represent Public Partnerships at select conferences, stakeholder forums and other community
  • Successfully maintain a roster of program Participants.
  • Provide training and other group presentations to state clients, MCO clients and other Participant referral sources.
  • Support new programs and launches and cross-collaboration with other states/ programs
  • Fulfill an active program improvement role, taking initiative to identify and solution deficits, inefficiencies, and other impediments to program and department goals.
  • Fulfill project management functions including Scrum Master role.
  • Other duties as assigned

Required Skills:

Position requires excellent communication, presentation and office technology skills. Supports Broker Supervisors must have ability to work well independently with minimal supervision within a remote team structure. 

  • Ability to exercise discretion and decision making.
  • Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology.
  • Ability to effectively communicate with colleagues, program participants and other stakeholders.
  • Ability to identify, assess and respond to the unique needs of individuals with disabilities.
  • Capable of teaching Supports Brokers necessary skills to achieve a consultancy leadership mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.
  • Ability to teach and expound on the core tenets of self-directed services. Fundamental understanding of the history and foundations of the self-direction movement.
  • Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work
  • Ability to recognize, maintain, and provide oversight with respect to the confidentiality of all materials in the work setting.
  • Mastery of modern office methods and practices; efficient with computers, Microsoft Office Suite software and Public Partnership’s proprietary technologies.
  • Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders.
  • Ability to effectively oversee management of required service documentation and billing in an accurate and timely manner.
  • Ability to work independently, with minimal direct supervision.
  • Strong supervisory skills

Supervisory Responsibility:

Direct Supervision of multiple Supports Broker Supervisors and Supports Brokers. Located in office and/ or remote work settings.

Benefits Offered

  • 401k Retirement Plan
  • Medical, dental and vision insurance on their first day of employment
  • Four weeks or 20 days of PTO

and more


Education:    BA or BS degree in related field required, can be substituted for 6 or more years of related experience

Experience:  4 years of related experience required

                       Additional education and experience requirements may be required, as indicated by state contract requirements

Travel:           Traditional Office or Home Office Setting.  Some in-state travel required.

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.


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