Operations Analyst, Health Practice in Austin, TX at Public Consulting Group

Date Posted: 7/17/2020

Job Snapshot

Job Description


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.


PCG is seeking candidates for an Operations Analyst position located in Austin, TX or Boston, MA. This position will be members of a dedicated team of data and operations professionals who focus on data analysis, data management, data validation, quality control, and first-line client service (“Data Team.”) The Data Team supports a portfolio of projects that currently spans more than 10 states and two product lines, school bases services and emergency medical services. Both product lines seek to complete financial cost reports for public sector clients who receive Medicaid revenues.

As part of this team, the Operations Analyst will work with both internal teams and external clients and be assigned day-to-day operational tasks arising from project work. The Operations Analyst will be trained on the specific product lines and internal software but are expected to have a strong analytical and operational focus as well as the ability to provide front line client service.


Data Analysis and Validation

  • Conduct financial analysis of cost reports including trend analysis, variance analysis, and root cause data investigations.
  • Gathering and interpreting cost and/or ratio data to identify variances and trends, create reports and perform advanced analysis when necessary
  • Perform “desk audits” of cost reports, validating data submitted against supporting documentation

Quality Control

  • Monitor and track data received for projects
  • Complete quality assurance checks for assigned projects

Client Service

  • Communicate with internal and external clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status.
  • Appropriately escalate issues within the Team.
  • Provide first line client support via group email box and shared phone help line.

Operational Improvement

  • With guidance, identify, document, and review opportunities for operational improvements
  • Assist in the development of standard materials to execute operational improvements such as trainings, standard operating procedures, and job aids


  • Special projects as assigned


Required Skills:

  • Strong interpersonal, organizational, research, and time management skills
  • Demonstrate a detailed and process-oriented approach to problem-solving
  • Demonstrate sound judgment in completing tasks and in seeking guidance when needed
  • Demonstrate a positive attitude and demeanor; showing initiative, enthusiasm, and strong willingness to learn
  • Demonstrate a commitment to deliver exceptional client service for internal and external clients
  • Ability to report and track findings, review documentation, and notify upper level management of key issues.
  • Ability to embrace change and flexibility
  • Ability to juggle multiple assignments at once, seeking prioritization when necessary.
  • Ability to work both in a team situation and autonomously.
  • Proficiency in Microsoft applications

Required Experience:

  • Bachelor's Degree is required
  • 1-3 years of relevant work experience is required
  • Proficiency with Excel is required
  • Experience with or knowledge of Medicaid, Healthcare, Education, and/or customer support is beneficial

Other Requirements:

  • Full Time, 40 hours per week
  • Low to No Travel Required (maximum travel of 10%)


EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.


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