Lead Child Care Specialist in El Cajon, CA at Public Consulting Group

Date Posted: 6/16/2020

Job Snapshot

Job Description

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.



Responsibilities

PCG is seeking a highly-skilled, motivated and dependable Lead Child Care Specialist (CCS) with an interest in public service to join our San Diego, CA Stage 1 Child Care Payment Services operation. The Lead CCS will serve as a source for information and communication for parents, colleagues, child care providers, and other County agencies to help link families with quality child care options.  The Lead CCS will be responsible for working with families from diverse backgrounds, determining child care needs, entering appropriate information into CalWIN, and continuously monitoring child care schedules.  This person will also provide day to day support to the child care department..  The Lead CCS will work closely with the CCS Supervisor to ensure that program guidelines and policy are met, assist in maintaining a consistent work pace, adhere to schedules and meet both recurring and ad hoc deadlines. This person will also support their supervisor in mentoring and motivating Child Care Specialists and Program Assistants to ensure they follow procedural requirements of CalWORKs and Stage 1 Child Care.

Specific Responsibilities:

  • Conduct group and one-one intakes with clients applying for Stage 1 subsidized child care benefits. 
  • Assist clients with child care application and provide information about child care provider options and resources. 
  • Determine clients’ eligibility for subsidized child care benefits based on knowledge of eligibility requirements, regulations and guidelines.
  • Collect, analyze, verify, and process documentation in a timely manner and according to program regulations, guidelines and standard operating procedures. 
  • Manage a caseload using State and County software systems, child care case management software and a Microsoft Access database. 
  • Properly maintain client case files by requesting, reviewing, and updating documentation for continual compliance.
  • Process child care changes or extensions within required timelines.
  • Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
  • Assist supervisor in meeting all performance metrics and achieving participant stated outcomes.
  • Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.
  • Assist with quality control procedures to ensure operational processes are executed accurately.
  • Validate and complete monthly reports that measure project objectives.
  • Assist in identifying training needs.
  • Assist with ensuring participants receive quality and timely services.



Qualifications

Required Skills

  • Strong verbal and written communication skills.
  • Ability to work with and relate to participants and staff and demonstrate active listening skills.
  • Ability to display  professionalism and = empathy for participants and staff with diverse backgrounds.
  • Ability to establish and maintain professional relationships with staff, management, Federal, State and County agencies as well as the general public.
  • Ability to work independently and on multiple projects simultaneously.
  • Ability to communicate across all levels of management and staff.
  • Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.
  • Must be computer literate and have MS Word, Excel and Internet skills.
  • Ability to learn specialized databases and software systems.
  • Process oriented and results-driven work strategy.
  • Excellent accuracy and attention to detail.
  • Ability to prioritize work and meet deadlines.
  • Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
  • Demonstrated ability to use various computer systems preferably CalWIN although not required.
  • Ability to maintain a record keeping and follow-up system.
  • High self-awareness and ability to accept feedback.
  • Detail and process improvement-oriented and results-driven.
  • Ability to analyze data and develop summary reports.

Required Education and Experience

  • A Bachelor’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency; preferably in business, social work, public policy or other closely related fields.
  • A minimum of 4 year’s relevant work experience in the public sector or other customer-centric service sector/industry preferred.
  • 2 to 4 years of case management experience; experience with coaching and mentoring.


EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.