Job Description

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

• Work closely with participants experiencing homelessness or housing insecurity to secure permanent housing including: referring participants to open listings, liaising with property managers, assisting with rental applications, and preparing participants to meet with landlords
• Encourage housing participants and develop strong relationships to effectively understand and address specific housing needs and barriers, and take steps towards self-sufficiency
• Work closely with Family Services case managers to develop and follow a case plan for self-sufficiency and permanent housing
• Assist participants in understanding the current housing market and identify realistic and relevant housing solutions
• Provide support to landlords and property management companies in addressing tenant issues
• Develop relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing
• Reach out to relevant agencies, such as collections, to assist client in removing barriers
• Follow-up with participants after moving into new units 
• Submit case comments for all participant interactions and complete payment requests in accordance with guidelines
• Follow a Rapid Re-housing/ Housing First approach

• Easily connect with others and establish relationships
• Create and follow action plans for yourself and clients
• Identify and share about ways to improve processes
• Closely adhere to established protocol and county program guidelines
• Identify creative solutions to housing challenges
• Close attention to detail
• Strong time management
• Work in a fast-paced environment
• Strong computer skills including Excel and database entry

• An Associates or Bachelor’s Degree strongly preferred
• Experience in sales/client accounts as well as case management and/or customer service
• Knowledge of real estate, community housing programs and relevant social service programs highly desired
• Bilingual Spanish and/or Arabic preferred

• This is temporarily a remote position.

  When safe, may travel to rental properties and/or community meetings requiring access to own transportation

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.