Healthcare Program Specialist - Technical Assistance Center in Albany, NY at Public Consulting Group

Date Posted: 3/27/2021

Job Snapshot

  • Employee Type:
  • Location:
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Staffing Solutions Organization LLC (SSO), a wholly owned subsidiary of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Healthcare Program Specialist - Technical Assistance Center in Albany, NY Item 1377

Position Summary:
The incumbent in this position will assist directors and staff in the Office of Health Insurance Programs (OHIP), Divisions of Health Plan Contracting and Oversight and Long Term Care in a broad range of planning, implementation, reporting and evaluation activities within the Bureau of Consumer Services’ Technical Assistance Center (TAC) unit

Additional duties include: Research and respond to a wide range of inquiries from consumers and plans; answer hotline calls and respond to queries submitted via Mail Logs and other venues; contribute to the clarification of policies and procedures which may include marketing, enrollment, grievances and appeals, and provider/plan education, and quality monitoring (metrics and compliance); participate in plan compliance, survey and focused-review activities, as appropriate; conduct coding and analysis of raw data to streamline departmental auditing processes and improve provision of consumer service; coordinate with other units to improve reporting and enrollment processes; and other activities as may be deemed necessary in response to the changing needs of the Division.


-        -Bachelor’s Degree
-A minimum of two (2) years of professional experience in a health care program that: reimburses for health care services; provides health care services directly; provides health care regulatory oversight: performs quality assurance and interpretation/application of standards of health care; manages health care utilization, or conducts health care coordination activities.
-Experience or knowledge of NYS public health insurance programs (e.g., Medicaid, Managed Care, -CHPlus or Health Benefit Exchange.)
-Strong analytical, research and communication (both written and verbal) skills.
-The ability to work independently in conducting research to support DOH policy
-The ability to function in a team environment.
-The ability to think creatively and strategically.
- Must be a U.S Citizen or a Permanent Resident of the U.S. in order to be considered.


All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability.  Staffing Solutions Organization LLC is an e-Verify participant.

Other details

  • Pay Type Hourly
  • Required Education Bachelor’s Degree
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  • Albany, NY, USA