Family Services Manager in San Diego, CA at Public Consulting Group

Date Posted: 7/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    1750 Fifth Avenue
    San Diego, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


Overall Responsibilities:

PCG’s Human Services practice area has an opportunity for a Family Services Manager. This position will have responsibility for managing two separate but inter-related programs designed to support families in their transition from welfare to work:

Housing Assistance is intended to prevent homelessness and/or support long term housing solutions for eligible families, and is funded through two sources – Family Stabilization (FS) and the Housing Support Program (HSP). The Family Services Manager will oversee a Housing Team made up of three Housing Services Supervisors (direct reports to this position), a Housing Account Representative, eight Housing Specialists and three FS Program Assistants.

The Pathways to Success program combines intensive case management provided by social workers with client mentoring and coordination of community supports and services.  It is funded through the County’s Wrap Around Services program. The Family Services Manager will work in close partnership with a Licensed Clinical Social Worker to support a team made up of three Social Workers, six client mentors, three Pathways Employment Training Advisors.

The Family Services Manager will ensure that the Housing and Pathways teams provide client-focused services in a consistent manner across regions, accurately track program inputs and outputs for internal and external reporting, and develop policies and procedures that meet all statutory and regulatory requirements while maximizing available resources.    

Specific Responsibilities:

  • Partner Assistant Program Directors to effectively communicate and achieve goals.
  • Ensure that services and outcomes are accurately tracked and reported timely.
  • Utilize data on inputs, outputs, and outcomes to recommend program design and process modifications.
  • Submit accurate, timely reports
  • Provide policy guidance and feedback to Program Coordinators.
  • Support the professional development of the FS supervisors and the staff they supervise.
  • Participate in the hiring process as positions are vacated.
  • Ensure accurate accounting of housing payments and monitor funding levels.
  • Collaborate with all program stakeholders to identify training needs.


Required Skills:

  • Background overseeing health and social service programs including staff supervision. 
  • Demonstrated ability to lead internally and externally.
  • Ability to promote and communicate program models and desired outcomes to external and internal stakeholders.
  • Superior organizational and interpersonal skills; position requires the ability to maintain and develop relationships from various environments.
  • Experience successfully communicating and leading diverse work teams.  
  • Experience engaging and maintaining strong working relationships with community partners.
  • Ability to develop and evaluate processes and procedures to improve operations.
  • Exceptional strength in strategic thinking, analysis, problem solving, organizational leadership, and collaboration.
  • Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures.
  • Excellent problem resolution skills.
  • Compassionate and people oriented.

Required Education and Experience:

  • A Bachelor’s Degree from an accredited U.S. college or university, or a certified foreign studies equivalency;  
  • AND at least two (5) years of full-time experience leading and/or coordinating teams in a health/social services environment.   
  • Proficient with MS Office: Word, Excel, Outlook, PowerPoint

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.