Client Service Associate in Chicago, IL at Public Consulting Group

Date Posted: 3/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit

PCG is seeking candidates for a Client Service Associate position located in either our  Chicago, IL or Okemos, MI office.  This position will begin as a remote opportunity with the expecation to be work out of one of these offices in the future. For the right motivated individual, there is an excellent opportunity for career development and advancement.


  • The Client Service Associate works in a deadline-oriented, fast paced environment as part of a growing team consisting of consulting and operations staff.
  • The teams’ goal is to provide exceptional service to school districts in the areas of federal claiming, and other school-based revenue programs, and special education management systems.
  • The Client Service Associate position requires a self-starter who can quickly learn state policies, our web-based technologies, and lead clients through the implementation and training processes.
  • Provide summary analysis and data to clients to optimize reimbursement.
  • Responding to phone, online message board, and email client support requests.
  • This position revolves around technology, policy, and financial management functions.
  • Conduct quality assurance on PCG’s web-based claims and software.


Required Skills:

  • Strong analytical skills, including the ability to analyze and organize data. Solid attention to detail.
  • Excellent organizational, oral presentation, and written communication skills.
  • Research and project management capabilities.
  • A problem-solving mindset with the ability to anticipate needs and empathize with clients
  • Commitment to deliver exceptional client service and contribute in a team environment
  • Expectation and commitment to hard work
  • Proven ability to effectively present information and respond to questions from leadership, clients, and customers
  • Thorough and unrelenting attention to detail
  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
  • Proven ability to take initiative and seek solution
  • Proficiency in MS Office products including PowerPoint, Access, Excel and Word.

Required Experience:

  • Bachelor's Degree or equivalent work/education is required.
  • Medicaid claiming, schools (K-12) and/or special education experience a plus.
  • 3+ years of professional work experience is preferred


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


  1. Sales Jobs
  2. Customer Service Jobs