Client Service Associate in Phoenix, AZ at Public Consulting Group

Date Posted: 7/27/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    101 North 1st Avenue
    Phoenix, AZ
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/27/2020

Job Description

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.



Responsibilities

  • Supports customer service and operations for clients by providing regular guidance to users of PCG’s proprietary software applications
  • Responsible for initiative planning and ongoing client relationship management.
  • Collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
  • Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
  • Responds to inquiries and questions in a timely manner.
  • Works within a team to accomplish other duties on projects to meet necessary deadlines.
  • Provide indirect guidance and supervision of team through projects and departmental initiatives.
  • Develops original content for routine project status reports
  • Create training content for users (PowerPoints and other interactive training applications for remote and in-person trainings)
  • Facilitate trainings and presentations throughout the year for various audiences, i.e. users, clients, stakeholders, management, etc.



Qualifications

  • Strong analytical skills, including the ability to analyze and organize data.
  • Excellent organizational, oral presentation and written communication skills.
  • Self-directed and independent contributor to the team
  • Ability to define problems concisely and hypothesize proposed solutions
  • Excellent ability to build and maintain business relationship with clients.
  • Ability to structure and manage heavy workloads
  • Proficiency in MS Office products, including PowerPoint, Excel and Word.
  • Research and project management capabilities.
  • Competent to network both internally and externally, including members of management
  • Advanced database skills.
  •  
  • Education:  Bachelor’s degree preferred.
    Experience:  2+ years similar work experience.

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EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

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