Client Service Associate in Phoenix, AZ at Public Consulting Group

Date Posted: 3/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    101 North 1st Avenue
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/12/2021

Job Description

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector  solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.



Responsibilities

  • Supports customer service and operations for clients.
  • Responsible for initiative planning and ongoing client relationship management.
  • Collaborates with external vendors, external consultants, consulting team members, and/or other staff as required in support of initiatives.
  • Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
  • Responds to inquiries and questions in a timely manner.
  • Works within a team to accomplish other duties on projects to meet necessary deadlines.
  • Provide indirect guidance and supervision of team through projects and departmental initiatives.



Qualifications

  • Strong analytical skills, including the ability to analyze and organize data.
  • Excellent organizational, oral presentation and written communication skills.
  • Ability to manage time to meet critical deadlines.
  • Ability to work independently and with a team.
  • Excellent ability to build and maintain business relationship with clients.
  • Proficiency in MS Office products, including PowerPoint, Excel and Word.
  • Research and project management capabilities.
  • Advanced database skills.

Education:  High School diploma or equivalent, Bachelor’s degree preferred.
Experience:  2+ years similar work experience.



EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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