Client Service Associate in Chicago, IL at Public Consulting Group

Date Posted: 9/21/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/21/2020

Job Description

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

PCG is seeking candidates for a Client Service Associate position located in our Chicago, IL office. For the right motivated individual, there is an excellent opportunity for career development and advancement.



Responsibilities

  • The Client Service Associate works in a deadline-oriented, fast paced environment as part of a growing team consisting of consulting and operations staff.
  • The teams’ goal is to provide exceptional service to school districts in the areas of federal claiming, and other school-based revenue programs, and special education management systems.
  • The Client Service Associate position requires a self-starter who can quickly learn state policies, our web-based technologies, and lead clients through the implementation and training processes.
  • Provide summary analysis and data to clients to optimize reimbursement
  • Responding to phone, online message board, and email client support requests
  • This position revolves around technology, policy, and financial management functions.
  • Conduct quality assurance on PCG’s web-based claims and software.


Qualifications

Required Skills:

  • Strong analytical skills, including the ability to analyze and organize data. Solid attention to detail.
  • Excellent organizational, oral presentation, and written communication skills.
  • Research and project management capabilities.
  • Proficiency in MS Office products including PowerPoint, Access, Excel and Word.

Required Experience:

  • Bachelor's Degree is required.
  • Medicaid claiming, schools (K-12) and/or special education experience a plus.

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EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

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