Claims Analyst in Chicago, IL at Public Consulting Group

Date Posted: 6/22/2020

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit

PCG Education™ is currently seeking a Claims Analyst to support several projects related to Medicaid reimbursement for school districts.  The role requires a detail-oriented and versatile individual capable of providing excellent customer service, conducting in-depth data analysis, participating in client meetings, and conducting trainings for school districts and other project stakeholders



  • This individual will be responsible for efficiently and accurately carrying out day-to-day operational tasks, including:

    • Providing front-end client support service over phone and email
    • Reading and analyzing open-ended survey responses in order to assign activity codes to the responses
    • Processing, calculating, analyzing and conducting quality assurance for Medicaid reimbursement claims
    • Creating and refining ongoing client and stakeholder communications, outreach, help-guides, and support documents

  • Once trained and established, this individual will serve as the primary point of contact for their clients and project stakeholders. The ideal candidate is personable, proactive in anticipating client needs, enjoys meeting clients in person, and feels a sense of duty to follow-up with client requests and maintain client satisfaction. Tasks include:
    • Planning and executing regular client project status meetings and calls
    • Participating in the design and delivery of online and on-site trainings
    • Anticipating client needs and identifying ways of meeting them

  • Other duties:
    • Support project growth and marketing initiatives as assigned
    • Participate in internal and external meetings related to project performance and support
    • Assist with special projects as assigned
    • Positively contribute to the team, office, region, and firm culture, community, and environment


Skills and Qualifications:

  • A problem-solving mindset with the ability to anticipate needs and empathize with clients
  • Commitment to deliver exceptional client service and contribute in a team environment
  • Expectation and commitment to hard work
  • Proven ability to effectively present information and respond to questions from leadership, clients, and customers
  • Thorough and unrelenting attention to detail
  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
  • Proven ability to take initiative and seek solutions
  • Ability to use sound judgment in completing tasks and to seek guidance from leadership when needed
  • Enthusiasm for life-long learning
  • Proven ability to make presentations to various audiences
  • Experience with the following programs required: Microsoft Outlook, Excel, PowerPoint, Word

Required Experience:

Bachelor’s degree or equivalent work and education experience

Due to COVID-19, this position will most likely start as a remote position, but eventually the individual will be expected to work in person in the Chicago office

Travel: once COVID-19 is no longer an immediate health risk, travel will occasionally be expected which could be up to 5% of your time on average. Travel typically includes, but is not limited to, quarterly client visits (usually involving a 1-2 night hotel stay) and an annual school district training tour (usually a Monday-Friday trip).  Depending on client/project/staff needs, travel may be negotiable: there may be opportunities to travel more if that is your preference, and there may be the ability to travel less.


EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.


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