Case Manager (ETA) in Chula Vista, CA at Public Consulting Group

Date Posted: 9/26/2020

Job Snapshot

Job Description

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.



Responsibilities

Overall Responsibilities:

PCG is seeking a highly motivated and dependable Case Manager- Employment Training Advisor (ETA) with an interest in public service who can work in our CalWORKs Employment Services Program. These individuals will provide case management services to participants to ensure they move from government assistance to self-sufficiency. To help our clients become self sufficient, the case managers will help job ready participants to sustain employment, and help engage our less work-ready participants in job training activities and educational programs.

Specific Responsibilities:

  • Case management activities may include:
  • Design and develop plans for participants, such as determining and assigning work activities, educational and training programs;
  • Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
  • Determine eligibility and need for supportive services including child care, transportation, and ancillary services.
  • Manage participants progress towards achieving goals by creating and updating plans.
  • Assist program participants in developing vocational goals reflective of their skills, capabilities and interests.
  • Monitor and record clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
  • Notify countys human services specialist of non-compliance with work activities.
  • Follow procedural requirement of CalWORKs by updating client case files in CalWIN.
  • Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
  • Maintain up-to-date knowledge of community resources, labor market and training resources.
  • Maintain in contact with each client placed in employment on a monthly basis.
  • Complete all necessary county paper documents and forms.
  • Maintain communication with employment organizations and educational programs where CalWORKs participants are located.
  • Ensure all performance metrics are met in achieving participant stated outcomes.
  • This position will be located in Chula Vista. 



Qualifications

Required Skills:

  • Ability to work with and relate to participants and demonstrate active listening skills.
  • Display a professional level of empathy for participants and respect for cultural differences.
  • Must be computer literate and have MS Word, Excel and Internet skills.
  • Ability to learn specialized databases and software systems.
  • Process oriented and results-driven work strategy.
  • Proper etiquette including customer relation techniques, superior verbal and communications skills.
  • Excellent accuracy and attention to detail.
  • Ability to prioritize work and meet deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Demonstrated ability to use various computer systems preferably CalWIN although not required.
  • Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
  • Ability to partner with and motivate participants with both physical and/or mental disabilities.
  • Ability to maintain a record keeping and follow-up system.
  • Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Required Experience:

  • An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
  • 2 to 4 years of customer relationship management or case management experience. 

Disclaimer:

All internal candidates should be employed in their current position for a minimum of six (6) consecutive months and in good performance standing to be considered.

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EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.