Business Process Supervisor in Boston, MA at Public Consulting Group

Date Posted: 7/30/2020

Job Snapshot

Job Description


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at


  • Manages all aspects of a support department including staff supervision, policies and procedure development, extensive reporting and vendor management.
  • Supervises leaders across geographies to ensure that requirements are met.
  • Demonstrates management skills to ensure deliverables and expectations are met on a daily basis.
  • Assists Sr Manager in developing and enhancing PPL’s operational and/or technical capacity to deliver financial services processing across the enterprise.
  • Acts Project manager and communication liaison for implementations and projects
  • Launches Development: integrate their capabilities in client orientation; entrepreneurial orientation; project management; for new launch projects (specific to Implementation support)
  • Integrates their capabilities in hiring, developing, motivating and retaining staff to build and sustain a bench-strength of talent that includes diverse capabilities and perspectives
  • Influences and impacts in building support for ideas, proposals, projects and solutions.
  • Integrates their capabilities in quality management, project management, and customer satisfaction.
  • Systems Perspective: helps the Practice Area build customer; financial; human resources; quality; and technological aspects of the business
  • Ensures timely and accurate fulfillment of contractual obligations and internal SLA's
  • Creates reports and identifying areas of improvement
  • Creates and manages staff against internal project work plan
  • Ensures staff understanding of day to day project priorities, level of effort, and deadlines
  • Monitors staff performance and follow up on areas of deficiency
  • Ensures staff are effectively performing all responsibilities as outlined in job description
  • Supervises Team Leaders to ensure resources are adequately coordinated to meet contractual obligations
  • Troubleshoots issues on a daily basis
  • Evaluates internal controls and identify staff training needs on an ongoing basis
  • Establishes and implement policies and procedures
  • Identifies management information system issues and work with IT staff to execute a solution
  • Establishes and maintains excellent communication with call center operations staff in Phoenix
  • Leads ad hoc inter-office assignments as assigned


  • Detailed and process improvement oriented
  • Vendor Management and relationship management experience
  • Excellent project management and supervisory skills
  • Analytical and Strategic Thinker
  • Excellent PC spreadsheet and database skills
  • Excellent communication skills, experience in mailroom or procurement role is a plus
  • Communication expertise and ability to communicate to all levels within company
  • Demonstrate technical expertise and related content knowledge.
  • Strong Microsoft Office applications skills.
  • Commitment to exceptional customer service
  • Proven creative problem-solving ability and a consultancy mindset
  • Proven ability to take initiative and seek solutions
  • Able to follow, critically evaluate, and improve upon current processes
  • Excellent business writing skills and ability to make presentations to various audiences
  •  Ability to use sound judgment in completing tasks and to seek guidance from Leadership when needed.
  • Ability to recognize issues and identify solutions Ability to work nights and weekends, schedule flexible based on need

Education: Relevant Bachelor’s Degree or equivalent experience, Master’s Degree a plus

Experience: 3+ years progressive experience with operations center projects, 5 + years prior supervisory experience, with multiple reports; 1 + years vendor management experience a plus


EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.