Business Process Specialist in Boston, MA at Public Consulting Group

Date Posted: 6/27/2020

Job Snapshot

Job Description


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at



PPL is seeking a dynamic and results oriented individual to help define and improve our business processes. We’re seeking an individual who is both creative and detailed oriented: someone who has the ability to interact with internal and external stakeholders in order to solve a variety of complex issues in a way that supports individuals and their inclusion into self-direction. In this role, the candidate will leverage their operational knowledge and background, and work with stakeholders from across the organization to understand and implement innovative solutions to complex business process challenges. The candidate will interface with many internal groups in the organization including, Core Customer Service, Enrollment, I&A, and Financial Operations.

  • Supports Multiple projects within implementation both program and product
  • Facilitates assessments and evaluations on launch requirements and business rules to transition information to functional teams and identify Unit Acceptance Testing (UAT) needs
  • Analyzes results and researches issues to determine resolution recommendations
  • Conducts quantitative and qualitative analysis on UAT and process results
  • Assists in drafting written reports and presentations
  • Creates tracking mechanisms for results and analysis


  • Detailed and process improvement oriented
  • Excellent project management
  • Analytical and Strategic Thinker
  • Excellent PC spreadsheet and database skills
  • Communication expertise and ability to communicate to all levels within company
  • Demonstrate technical expertise and related content knowledge.
  • Strong Microsoft Office applications skills.
  • Commitment to exceptional customer service
  • Proven creative problem-solving ability and a consultancy mindset
  • Proven ability to take initiative and seek solutions
  • Able to follow, critically evaluate, and improve upon current processes
  • Excellent business writing skills and ability to make presentations to various audiences
  • Ability to use sound judgment in completing tasks and to seek guidance from Leadership when needed.
  • Ability to recognize issues and identify solutions

Education: Bachelor’s degree in a relevant field required, or commensurate work experience.

Experience: 2+ years progressive experience within an operations center


EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.