Business Process Specialist in Denver, CO at Public Consulting Group

Date Posted: 9/20/2020

Job Snapshot

Job Description


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at



PPL is seeking a dynamic and results oriented individual to help define and improve our business processes. We’re seeking an individual who is both creative and detailed oriented: someone who has the ability to interact with internal and external stakeholders in order to solve a variety of complex issues in a way that supports individuals and their inclusion into self-direction. In this role, the candidate will leverage their operational knowledge and background, and work with stakeholders from across the organization to understand and implement innovative solutions to complex business process challenges. The candidate will interface with many internal groups in the organization including, Core Customer Service, Enrollment, I&A, and Financial Operations.

  • Plan and implement small process management initiatives with a proficient understanding of Lean Six Sigma principles.
  • Analyze processes that support enterprise wide priorities and align with the strategic goals of the department and company.
  • Collaborate with stakeholders from all levels and departments within the organization to understand current business processes, document processes, recommend improvements for those processes, and identify metrics to measure adherence to the established processes.
  • Provide advice on areas for improvement within business processes, including actionable plans to implement recommendations.
  • Analyze data and provide summaries to leadership to drive informed decision-making regarding process improvement efforts.
  • Influence the evolution of “lean-thinking” within the organization by explaining Lean Six Sigma principles to stakeholders, encouraging questions, and demonstrating continuous improvement.
  • Coordinate with process owners to ensure processes and operating procedures are updated.
  • Collect feedback from stakeholders and provide feedback to fellow teammates with the focus of continuous improvement.
  • Participate actively in team meetings, including daily stand-up calls, sprint planning, or sprint retrospectives.
  • Championing team culture via sharing content that fosters skill development and actively participating in thoughtful discussion.


  • Understanding of and experience demonstrating competency applying lean methodology and tools, including value analysis, process mapping, and statistical process control.
  • Understanding of Project Management principles and methodology.
  • Strong communication skills
  • Ability to effectively engage stakeholders through facilitation to gather input to document detailed process flows using Visio.
  • Ability to engage, influence, and inform the organization through effective collaboration and leadership.
  • Ability to analyze detailed data to understand trends and patterns.
  • Ability to review performance and adjust processes for continuous improvement based on data—in cost-effectiveness, quality, speed, and customer satisfaction.
  • Excellent Microsoft Office skills (Access, Excel, PowerPoint, Word, Visio)

Education: Bachelor’s degree in a relevant field

Experience: Minimum of 1 year of experience in a health or human services related field, lean six sigma role, or similar industry required

Certification: Lean Six Sigma Green Belt preferred. CAPM preferred

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.