Business Operations Analyst in Nashville, TN at Public Consulting Group

Date Posted: 6/24/2020

Job Snapshot

Job Description


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit


Overall Responsibilities:

Public Consulting Group is seeking a Business Operations Analyst to support the daily activities of the Special Education Management System, Medicaid Support System and wrap around services within the state of TN, KY, AR, MS, and OK.  This position is based in Nashville, TN and will be a key player in achieving business objectives within our practice area. This role is responsible for managing many aspects of multiple projects including client support, implementation support, and managing project issues and tasks.  This individual will be working closely with business management, growth, and technology teams. Integral to the success of this position is the ability to have positive collaboration with all teams to help keep project tasks moving forward and ensure client expectations are met.

Specific Responsibilities:

  • Conducts thorough routine and ad hoc quantitative and qualitative analysis.
  • Prepares a wide range of materials required for client presentations and meetings.
  • Works with software developers to communicate and test needed software enhancements.
  • Assists clients when it comes to questions regarding software and reporting.
  • Manages client’s information and support requests
  • Tracks operational activities across projects
  • Develops and delivers performance and status reports internally and externally


Required Skills:

  • Creative problem-solving ability and results-orientation.
  • Commitment to exceptional client service and ability to lead confidently.
  • Dedication to accomplishing goals and challenges presented by clients and management.
  • Ability to interact with various levels of management and clients.
  • Flexible, self-starter possessing intellectual curiosity.
  • Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.
  • Strong analytical and financial data analysis skills.
  • Attention to detail and ability to work with large data sets while ensuring accurate results.
  • Able to follow, critically evaluate, and improve upon current processes.
  • Ability to recognize issues and identify solutions.
  • Excellent oral presentation and written communication skills.
  • Solid organizational and time management skills.
  • Demonstrated expertise in all MS Office products


  • Education: Bachelor's degree required.
  • Experience:3 – 5 years relevant work experience.


EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.


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